Privacy Policy: Your Data Matters

We take your privacy seriously at phelontriva and want you to understand how your information is collected, used, and protected. This policy outlines our practices to provide you with transparency and confidence when you visit our website.

Information We Collect On Site

We collect information to improve your experience, respond to your queries, and operate our services efficiently.

• Personal information you provide when you fill out forms, such as your name, email address, or feedback details.
• Technical data collected automatically, including browser type, device details, IP address, and pages visited on our site.
• Cookies and similar technologies that help us understand usage patterns and enhance website performance.
• Any communication or correspondence you send directly to us, such as email inquiries or support requests.

How We Use Your Information

Your information helps us provide a tailored and user-friendly experience across our digital channels.

• To respond to your requests, deliver information, or address support queries you submit.
• To optimise website performance, improve user navigation, and monitor usage trends through analytics.
• To communicate important updates, news, or offers relevant to your interests and preferences.
• To comply with applicable Australian laws, regulations, and legal obligations on data management.

Legal Basis For Data Processing

We process your data in accordance with regulations, including the Australian Privacy Act and relevant privacy principles.

Processing is based on your consent, performance of services, legal requirements, or legitimate business interests tied to phelontriva’s operations.

Information Sharing

We take great care with your data and only share it where necessary and appropriate.

• With trusted service providers who support our website, analytics, or communications – all bound by suitable confidentiality agreements.
• If legally required, information may be disclosed to authorities in compliance with the law.
• In the event of a business restructure or acquisition, relevant data may be transferred consistent with privacy protections.

Data Security

We use appropriate technical and organisational safeguards to protect your information from unauthorised access, loss, or disclosure. While no system is entirely foolproof, we actively review and upgrade our security measures. Your personal data is stored securely and only kept as long as necessary for our operational or legal requirements.

Your Rights

You have a range of rights regarding how your data is collected and used.

• The right to access, review, or request copies of your personal information held by us.
• The right to correct any inaccurate or outdated information about you.
• The right to request deletion or restriction of your data, within regulatory and operational limits.
• The right to object to certain types of data processing, including direct marketing communications.

Cookies & Similar Technologies

Our website uses cookies to enhance your browsing experience and gather analytics data. You can manage your cookie preferences via your browser settings or by reading our dedicated Cookie Policy.

See Cookie Policy See Cookie Policy

Contact Us

If you have questions about this policy or your personal data, please get in touch using the contact details below.

Changes To This Policy

We may update this policy from time to time to reflect changes in practices or regulations. The most recent version will always be available on our website.